Terms of Service

Last updated: November 2024

Welcome to DialBridge AI. These Terms of Service ("Terms") govern your use of our website and voice automation services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

DialBridge AI provides voice and SMS automation services for businesses, including:

• Automated call handling and response
• Lead qualification and routing
• Appointment scheduling automation
• Multi-lingual voice support
• Integration with third-party platforms
• Analytics and reporting dashboards

3. Account Registration

To use certain features of our services, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access
• Be responsible for all activities under your account

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Use our services for spam, harassment, or fraud
• Interfere with or disrupt our services
• Reverse engineer or copy our technology

5. Telecommunications Compliance

When using our voice and SMS automation services, you agree to comply with all applicable telecommunications regulations, including:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act requirements
• Do Not Call Registry regulations
• State-specific telecommunications laws

You are responsible for obtaining proper consent from individuals before initiating automated calls or texts.

6. Payment Terms

For paid services:

• Fees are as quoted during the sales process
• Payment is due according to your service agreement
• Late payments may result in service suspension
• All fees are non-refundable unless otherwise specified

7. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by DialBridge AI and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Data and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

9. Third-Party Services

Our services may integrate with third-party platforms (e.g., Shopify, WooCommerce, CRMs). Your use of these integrations is subject to the respective third party's terms of service. We are not responsible for third-party services or content.

10. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice
• Address emergency issues without notice
• Modify or discontinue features with reasonable notice

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIALBRIDGE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

13. Indemnification

You agree to indemnify and hold harmless DialBridge AI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

14. Termination

Either party may terminate the service agreement:

• With 30 days written notice
• Immediately for material breach of these Terms
• Immediately for non-payment (by DialBridge AI)

Upon termination, your access to services will cease, and you must pay any outstanding fees.

15. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiation between parties
2. Mediation if negotiation fails
3. Binding arbitration in accordance with AAA rules

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

18. Contact Information

For questions about these Terms, please contact us:

• Email: legal@dialbridge.ai
• Phone: (555) 123-4567
• Address: 123 Innovation Drive, Austin, TX 78701